Thursday, February 25, 2010

Possibly a Great Deal - Laura Geller Sale - If the Site Works for You

I try to pass along the great deals. This appears to be a great deal! To celebrate Laura Geller's redesigned Web site, Geller is offering a 20% discount on your Laura Geller.com purchases. This offer is active through February 27. Use code NEWLG at checkout. You will also receive a Free Lip Heal and Seal with your online purchase through February 28. I suggest you call and order by phone. The new site has some serious issues.

I love Laura Geller makeup, especially the Baked Collection! I wanted to order from the new site this afternoon, and I really tried to shop and place an order. I don't enjoy writing negative pieces, but this one deserves a mention. I was very disappointed.

Unfortunately, the new Web site has some serious issues. Be careful where you click. Don't click on the titles of items if you attempt to browse. Click on the pictures. Otherwise, you will get an error message.

I was not able to place a sizable order from my browser, Firefox. I called Customer Service, and they were no help. The woman who answered, being prompted by someone shouting in the background, actually said to me, "Did you make sure to enter the correct information?" Duh! After some other inane queries, all of which were based on the assumption that I'm an idiot, I gave up on her. When they assume the customer is always wrong, they have a problem. I'm still wondering why she didn't just offer to take my order by phone! It was a hefty order, but she didn't care.

Then I tried to use a different browser, Internet Explorer, and got continuous Web site security alerts - with every click to move on. That was so frustrating, I gave up again. It was 40 minutes from start to finish, and I have better ways to spend my time.

I have given up. Nice offer, but it's too hard. Please let me know if you succeed.

I want to reiterate. I love Laura Geller. Her team let her down. This new site was not ready for prime time.

Update 2/26: I was finally able to place an order today after "telling" Firefox (big warning!) to ignore the fact that Laura Geller's Web site did not have the proper security certificate and that I understood the risk of going to an imposter site. Hope my credit card data didn't land in the wrong hands!

Photo courtesy of Laura Geller